Banana Aeronautics
David K. recently posted about us -- and even featured our video on his site. Thanks, David!
David's been chatting with us since we launched, always offering honest feedback. Most recently, he pointed out that nowhere on our site do we actually say that Banana Florist delivers fresh-cut flowers to the Atlanta Metro area -- at least, not in so few words.
Our home page points out that we "proudly serve Metro Atlanta." You click on the link up in there in the right-hand corner and read why "we (focus) our flower power exclusively on the ATL." Our about page explains our policies on substitutions (we think substitutions stink and that you should get exactly what you pay for); our pricing; etc. So, all the information is there, presuming that our visitors take the time to read our oh-so carefully rendered copy. And that presumption -- for us, at least -- is at the heart of David's observation.
If I came across a company named Banana Aeronautics, I'd have a pretty good idea of what they offered. But a splashy branding job is no excuse to overlook details, especially when you only make space shuttles for Atlantan cosmonauts.
In the age of copy written to scan and of businesses presented the choice of immediacy or irrelevancy, feedback like David's is gold. When you're living and breathing a project, the most obvious details often go overlooked, and it's a blessing to have people interested enough in your brand to keep reeling you back in.
Comments
Guys
My name is John and I live in the Southwest of England (UK) I was doing some research for a new online service I am thinking of launching for garden centres and stumbled across your website. That is the reason for this note. In a world of mediocre websites that really lack attitude yours is a breath of fresh air.
It made me smile, stay awhile and take time out of my day to send you this message. Chances are that I will never be a customer of yours, given your delivery area, but that said I will mention you to others as a way to do it right.
Great stuff and I wish you every success.
Regards
John
Posted by: john | March 13, 2008 04:56 PM
We love John. Thanks for the shout out, by the way. :)
Posted by: David Kotowski | March 26, 2008 08:06 PM